How to access and use the SEND Citizen Portal

The SEND Citizen Portal is a secure online resource which allows parents, carers and young people to provide input into the Education, Health and Care Plan (EHCP) as well as view documents shared by the local authority.

Who will use the SEND Citizen Portal

  • parents and carers
  • a young person over the age of 16

What can you do via the SEND Citizen Portal?

  • check the current status and track progress of an Education, Health and Care Plan (EHCP) Assessment
  • complete section A
  • view the EHCP
  • view annual review documents 

Take a look at our guide on how to complete section A

If you require a printed version of the EHCP, please contact the SEND Service at:

Frequently asked questions

What information is on the SEND Citizen Portal?
For new assessments you will be able to see assessment information and the EHCP should one be issued.  For children and young people with an existing EHCP you will be able to see the current EHCP and going forward documentation relating to annual reviews. 

Who has access to the SEND Citizen Portal and my child’s information?
The SEND Service has access to your child’s information.  The SEND Service can control who can see the SEND information about a child or young person via the portal. Each parent, carer or young person will require authentication.  Required authentication is decided upon on a case by case basis. 

I have already used the Citizen Portal to make school applications, do I need to set up another account?
No. Once it has been enabled, the SEND tile will appear in existing accounts. 

I have more than 1 child, would I need to set up an account for each child?
No. You can add multiple children under the same account.  You can add each child after selecting the SEND tile. 

How safe is it?
When you sign up for the SEND Citizen Portal, you will be required to set up 2 factor authentication which provides a high level of security.  2 Factor authentication means that when you log into the Citizen Portal, you will need your password and a unique code that will be sent to your email address (you may need to check in your junk email folder, as the email may end up there). Every time you log in, you will be sent a different code.  You need both your password and the unique code to log in.

Citizen Portal